Japan true or false
Japan True or False
Japan True of False is for corporate performance and growth, and targeted at leaders in companies, unions, the government, universities etc.
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Part 1: 63 True or False Questions (Answers in Part 12)
13
It might be interesting to first try and answer these questions, and then compare them to my answers in Part 12. If we ever work together, this comparison may be of reference to better understand our assumptions, mind-set, and where we respectively are coming from. Some of these questions are clear-cut. With others, my answers may seem to differ from a traditional, stereotyped, textbook answer. It may be easier for many Japanese lawyers, your Japanese top management, or your personnel manager, to more readily endorse this textbook answer. Except for simple, clear-cut issues of statutory regulation, it can rarely be unequivocally said that something is ‘legal’ or ‘illegal’. The word is often, and understandably loosely used, when more complete and precise communications are not possible. Most of the important issues that come up are subject to interpretation, with wide, deep swaths of gray. With personnel issues and labor relations in Japan, sometimes what is thought to be easy, risk-free implementation ends up being too costly and damaging to your people and your business. The risk assessment is fundamentally flawed, and a lack of knowledge and experience of other possibilities and a better way, results in bad judgment and poor results. Some creativity, better strategy and tactics, more explanation, apology and time spent in properly communicating with all staff, are elements that are often missing. A sincere, careful, and heartfelt communication process with the necessary content will also result in smoother, faster implementation, more effective results, happier people, and higher morale at the company.
1. 63 True or False Questions on Human Resource/Personnel Issues
17
2. 63問の人的資源/人事に関する「ウソかホントか」問題
24
Part 2: Observations and key points
31
In this book I did not want to focus only on my clients’ business issues, challenges, the problems they need to solve, and how we helped them. I hope some readers, including Japanese readers, will be interested in some of the human and social context issues surrounding this. This first-half description of today’s human and economic environment, and the problems and challenges of modern day life Japan, leads into a second half of this part that mostly focuses on how to effectively handle staff reductions at companies. There is also a description of some flawed downsizing approaches. Virtually all smaller Japanese companies, and their thoughtful managers and unions, are too smart to make these costly and devastating mistakes. They also cannot afford them, and have no way to get their hands on the large sums of money necessary for these very rare, and extremely rich extra, kibotaishoku/voluntary retirement programs. At these smaller employers, from the beginning, there is no attractive severance package available, so there is no incentive for strong performers to voluntarily leave. Instead the emphasis is on keeping the best crew members, and dumping the unnecessary cargo to maintain job security for as many employees as possible. Only a comparatively small number of the largest, cushy Japanese employers, and a few foreign capitalized firms, have access to the cash, or are able to borrow the cash for large severance pay outs. Even such costly, strategically poor staff reductions, where high performing, needed people are the first to resign, may result in short run profitability, however, the company and its manpower are unnecessarily weakened. The firm’s vitality and potential are damaged. The damage has been beyond repair in many foreign capitalized firms, that only knew about, or who felt they had to use the strategically poor approach.
1. Observations and Key Points in English
35
2. オブザベーション及びキーポイント
61
Part 3: An overview and some helpful background before reading the case studies.
A look at how we work with clients, and what this book can help achieve
89
1. If Your Reaction is, “Yeah, I Agree, that’s Us,” You’re in Good Shape
93
2. Anybody Can Reduce Staff. It is the Easiest Part, not the Critical Part of Restructuring.
Make Sure it Doesn’t Hurt More than it Helps
94
3. Are You Wasting Money on non-Strategic Retirement and other Benefits?
95
4. Do You Know What to Do if A Union Knocks? If One is Troubling You,
the Solution is Surprisingly Quick and Simple
96
5. With all the Headhunters Knocking on My Door, How Do I Pick One to Work With?
98
6. Why TMT’s Approach to Restructuring is Uniquely Effective and Completely
Risk Free
100
7. A Perspective – – Key Pay and Personnel Policies to Watch Out For
102
8. How do We Hire Good Japanese, and Protect Ourselves from the Local
Labor Market and “Labor Laws”?
105
Part 4: 37 recent signed client-identified case studies/testimonial letters
109
Many of these are detailed and give client perspective and verification of what was accomplished, how, and why we succeeded. A careful read will open up more possibilities for you, reassure you, and give us all the heart and confidence we need to move ahead.
1. AXA Investment Managers
113
2. BioMérieux
114
3. Cadence
115
4. Catapult Communication
117
5. CDC Marchés
118
6. Danisco Cultor
119
7. Danzas
120
8. eigo town
121
9. Electrolux/Noble Biocare
122
10. Elle International
123
11. Fusite Division (Emerson Japan)
125
12. Hertz Asia Pacific
126
13. HMV
127
14. Ingersoll-Rand
128
15. Kemper
130
16. Kennametal Hertel
131
17. Kimberly-Clark
133
18. Lands’ End (Reader’s Digest finale)
134
19. Liebherr
136
20. Maxtor Japan
138
21. Merial
140
22. Moog
141
23. Nippon Donaldson
143
24. Radiometer
144
25. REI
145
26. Rohm and Haas Japan K.K.
147
27. Royal Exchange Assurance
150
28. Schindler
151
29. SGS Incorporated (Societe Generale de Surveillance Inc., Japan)
152
30. Shriro Trading Co., Ltd.
155
31. Snap-On Tools
158
32. Solectron
159
33. Thomas & Betts
160
34. TimberWest
162
35. Toyoda Sulzer
164
36. UPS Yamato Express
165
37. Villeroy & Boch Tableware
168
Part 5: Case Studies
171
These are real case studies with actual dates, facts, figures, conversations etc. Sometimes the reports, position papers, and working documents actually used appear as exhibits. The players and company names, industries, nationalities, exact location of operations are not, and will not be revealed. For client signed, name-identified case studies, please read part 4. The longer ones there in particular will provide credible detail for you, and be of reference on what can be done, and how to do it.
1. The Acquisition that (Probably) Luckily Didn’t Go Through
175
2. By Agreeing to Vote Out a Union, Switching Regular SEISHAIN Employees
to Cheaper Part-Time Status, and Accepting Other Changes, We Were Able to
Automate, and Keep a Factory Open in Japan (instead of production moving
offshore to China or somewhere)
185
Exhibit 1: Agreement Proposal (with A Division)
194
Exhibit 2: Time Schedule, Action Items, Comparison of Old and New
with Cost Savings
197
Exhibit 3: Changes Made (Division A)
202
Exhibit 4: TMT Changes to the Rules of Employment and Related Systems, Including
Coordination/Tie-in with Division A (A) and Division B (B)
205
3. Starting with the ‘Radical’ Union, and Driving Change through Their Participation
Can Work
211
4. Acquiring, Merging, Shrinking, Closing, Relocating, Declawing, (but failed
Deunionizing) at Multiple Facilities
218
Exhibit 1: Preliminary Report and Recommendations on the ABC and XYZ Human
Resource Policies and Systems
230
Exhibit 2: The Situation as I See It
237
Exhibit 3: Closeout Report on Work Done so Far
239
Exhibit 4: Requested Addendum to August 21, 2000 Close-out Report
244
5. The Most Unlikely Client Becomes a Close Client Including a Landmark Trip Together
to the Horses Mouth — the Tax Qualified Pension Section of the National Tax Agency
to Cut-back a Retirement Benefit
248
Exhibit 1(1): Employee Empowerment and Participation in Decision Making at the
Company
258
Exhibit 1(2): 会社における従業員の経営参加
259
Exhibit 1(3): Labor/Management Workers Council on Wages, Benefits and other
Working Conditions
260
Exhibit 1(4): 賃金、退職金その他の労働条件においての労働経営の労働協議会
261
Exhibit 1(5): Explanation of the Approval Process on Changes Concerning
the Retirement Benefit and other Areas
262
Exhibit 1(6): 退職金規程とその他の規程の変更調整が承認されるまでの過程と
説明
263
Exhibit 2: TMT Seminar Evaluation Form
264
6. How it Can be Easier to “Fire” 17 People (Including the “One Bad Guy”), Give a Client
All New and Better Rules of Employment (ROE) and Salary System, and Remain
Union Free than it is to Simply Fire the One Bad Guy Who Brought in the
Outside Union (and had Half the Staff Signed Up for Union Membership).
272
Exhibit 1: Where Can We Go From Here?
279
Exhibit 2: Just for the Record
282
Exhibit 3: To All Employees of Widge — Explanation of the Restructuring
Program January 11, 199X
287
Exhibit 4: Seminar Agenda
292
Exhibit 5: TMT Seminar Evaluation Form
293
7. An Extremely Fast, Direct, and Tough “Termination” Style is Under Certain
Circumstances, the Best Way to Go, Especially at Financial Institutions, (but Should
be Avoided Whenever Possible)
297
8. A Case Where Only a Well-Planned, and Orchestrated Surprise Attack Against a
Diehard Communist Union Leader could Get the Best Results. (But it Ended with
a Humbled Diehard still Bunkered-In.)
301
Exhibit 1: Letter distributed at all day seminar to all employees on
launch/announcement of staff reduction
307
Exhibit 2: Preparation/answer for a Labor Relations Commission (LRC) Hearing from
company
310
Exhibit 3: Next Steps for Our Defense at Chiroi (Regional LRC)
317
Exhibit 4: Talking Points and Strategy for a Settlement
322
9. An Expat CEO Decides It’s Less Frustrating and He’s Much More Powerful and
Effective without a High Level Personnel Manager in the Way
324
Exhibit 1: Key Issues Hindering Your Success and Ambitions for the Japanese Market
Place
332
Part 6: 50 signed client testimonials from earlier Japan Times books and publications
337
50 Signed Client-Identified Testimonial /What-was-Accomplished-Letters
from the Early 80’s to Early 90’s
1. Taken from Labor Pains and the Gaijin Boss published by Japan Times, 1984
(1) SEARLE YAKUHIN K.K.
341
(2) Grieveson, Grant and Co.
342
(3) NIHON DYNATECH, K.K..
343
(4) Foseco Japan Limited
344
(5) United Artist
345
(5) United Artist
345
(6) DATAQUEST JAPAN, LTD.
346
(7) The Reader’s Digest of Japan, Ltd.
347
2. Taken from Taking Charge in Japan published by Japan Times, 1990
(1) Kuehne & Nagel
348
(2) A.C. Nielsen Company of Japan Ltd.
349
(3) ARC International Ltd.
349
(4) Banque Indosuez
350
(5) Bristol-Myers K.K.
351
(6) Cargill North Asia Ltd.
351
(7) Ecco Japan Co., Ltd.
352
(8) Wells Fargo Bank, N.A. Tokyo Branch
352
(9) Federal Express Japan K.K.
353
(10) Kohler Company
354
(11) Wyeth (Japan) Corporation
354
(12) Kodak Japan K.K.
355
(13) Monsanto Japan Ltd.
355
(14) Lufthansa German Airlines
356
(15) Ore-Ida Foods Japan Inc.
357
(16) Sandoz Yakuhin, K.K.
358
(17) Teisan K.K. (L’Air Liquide)
359
3. Taken from Sixteen Steps to Corporate Leadership and Excellence (TMT inhouse, 1993)
(1) MASTER FOODS K.K.
360
(2) ARTHUR ANDERSEN AND COMPANY.
360
(3) FIRST INTERSTATE BANK.
360
(4) BAYER YAKUHIN, LTD.
361
(5) CIRRUS LOGIC K.K.
361
(6) UDDEHOLM K.K.
361
(7) CHEMICAL BANK
361
(8) SMITHKLINE BEECHAM CONSUMER BRANDS
362
(9) FALCONBRIDGE (JAPAN) LTD.
362
(10) CHURCHILL LIVINGSTONE JAPAN K.K.
362
(11) SWISS VOLKSBANK
363
(12) GENERALE BANK
363
(13) ZURICH INSURANCE COMPANY JAPAN BRANCH
364
(14) OVERSEAS BECHTEL INC.
364
(15) INCHCAPE (DODWELL) PACIFIC LTD.
364
(16) COSA JAPAN K.K.
365
(17) ATLAS COPCO K.K.
365
(18) ALEXANDER AND ALEXANDER of JAPAN INC.
365
(19) HUSKY CORPORATION
366
(20) INDUSTRIAL DEVELOPMENT AUTHORITY, IRELAND
366
(21) LEO BURNETT-KYODO COMPANY LTD.
366
(22) KLA JAPAN
367
(23) CREDIT AGRICOLE
367
(24) JAPAN GAMMA ASSET MANAGEMENT LTD.
367
(25) DATA I/O
368
(26) PHILIP MORRIS K.K.
368
Part 7: Good communications to improve teamwork and assist implementation
369
1. A Little Background on Understanding the Context of 12 TMT Rules and Guidelines
373
2. Taking Charge with the 12 TMT Rules & Guidelines
374
3. Some Keys to Better Communications, Smoother Human Relations, Better
Team Work and Results
388
Part 8: Toward identifying and recruiting the best and the brightest in Japan
393
1. Can You Recruit and Hire the Best and the Brightest? — Our bugle call to action!
(with Recruiting Trends in Japan).
397
2. Twelve Tips to Make Sure We Hire Only Champions (Other than one Japan specific
point, these tips work everywhere).
401
3. The Truth About Executive Search in Japan
Q and A on Executive Search Relationships in Japan — Why the Unique TMT
Approach of Responsible Mutual Commitment is Essential to Your Success
404
Part 9: The primary focus on staff reduction and downsizing
409
(But maybe the primary focus should not be there). Training and motivation, as part of change management and preventive maintenance, can help the organization and people in the aftermath of downsizing or other changes in pay and benefits. The 16 Steps, Thomas J. Nevins Seminar Training Series and its background is introduced. The 45 key words with insights from great thinkers and achievers make up the 45 chapter titles of another book written by Mr. Nevins. The book is not Japan focused and is useful for anyone anywhere. It aims to help us and our staff live and work better. This book ‘Know Your Own Bone,’ is written for, and useful for employees and managers at all levels. Highlights and summaries are translated into Japanese. There is also Japanese language reference to the book and to personal and corporate development seminars in Part 14.
1. Step by Step on How to Carry-out a Strategic and Morale Boosting TMT Style Staff
Reduction
413
2. Going Beyond Downsizing/ “Outplacement” in Japan
418
3. A Memo that Saved Billions Yen
420
4. A Painless Approach to Downsizing
425
5. Why U.S. Style Downsizing/Outplacement is the Wrong Strategy in Japan
427
6. There is nothing training cannot do. Nothing is above its reach!
429
7. The Thomas J. Nevins Sixteen Steps Modules
430
8. The Sixteen Modules – Steps to Corporate Leadership and Excellence
431
9. 企業発展と卓越したリーダーシップをとるための16ステップ
461
Part 10: Some diagnostic tools to help you reach a decision toward taking action.
More on TMT’s Rules of Employment solution.
463
1. Ten Criteria for Selecting a Human Resource Consultant in Japan
467
2. (Introduction to) TMT Personnel Management Manual
Guidelines and Pointers for Better Managing your Japanese Staff — How to Interpret,
Apply and Maintain your Personnel Policies and Systems
470
3. Reasons For and Against Investing in New Rules of Employment and
Personnel Management System with Five-Year Consulting Support
(“Strategic Partnering”)
479
4. Twenty Question Check List for Expatriate Executives in Japan
482
Part 11: Preface and table of contents of “Labor Pains and the Gaijin Boss” and
“Taking Charge in Japan”
489
Preface and table of contents of Japan Times books: “Labor Pains and the Gaijin Boss” (1984), “Taking Charge in Japan” (1990). There is all different content, in many ways more complete information, and equally fresh insight in these earlier works. Books are available from TMT.
1. Labor Pains and the Gaijin Boss (Japan Times, 1984)
493
2. Taking Charge in Japan (Japan Times, 1990)
501
Part 12: 63 True or False Answers
519
It might be interesting to first try and answer these questions also in Part 1, and then compare them to my answers in this part. If we ever work together, this comparison may be of reference to better understand our assumptions, mind-set, and where we respectively are coming from. Some of these questions are clear-cut. With others, my answers may seem to differ from a traditional, stereotyped, textbook answer. It may be easier for many Japanese lawyers, your Japanese top management, or your personnel manager, to more readily endorse this textbook answer. Except for simple, clear-cut issues of statutory regulation, it can rarely be unequivocally said that something is ‘legal’ or ‘illegal’. The word is often, and understandably loosely used, when more complete and precise communications are not possible. Most of the important issues that come up are subject to interpretation, with wide, deep swaths of gray. With personnel issues and labor relations in Japan, sometimes what is thought to be easy, risk-free implementation ends up being too costly and damaging to your people and your business. The risk assessment is fundamentally flawed, and a lack of knowledge and experience of other possibilities and a better way, results in bad judgment and poor results. Some creativity, better strategy and tactics, more explanation, apology and time spent in properly communicating with all staff, are elements that are often missing. A sincere, careful, and heartfelt communication process with the necessary content will also result in smoother, faster implementation, more effective results, happier people, and higher morale at the company.
1. 63 True or False Questions on Human Resource/Personnel Issues Answers
523
2. 63問の人的資源/人事に関する「ウソかホントか」問題への答
548
Part 13: French language articles
577
A bit old, but this French language subject matter is particularly timeless. The French Chamber of Commerce asked me to write up in English a speech I delivered for them on December 14, 1989 at the Capital Tokyu. I had made a similar presentation a month earlier on November 16 at the International House. The French Chamber took the trouble to translate my paper, and the French version appeared in the Spring and Summer 1990 issues of their excellent quarterly magazine, Japan Eco. The English original is Part I, “Recruiting-Everyone’s Bottleneck to Success,” from my “Taking Charge in Japan” book, Japan Times 1990. This also serves as a reminder that although English is the dominant language of business, only a very small percentage of us are lucky enough to be native speakers. Probably only 30% of the foreign capital firms TMT serves are originally from countries where English is the native tongue.
Part 14: About TMT and Thomas J. Nevins
601
The April 2, 2002 Foreign Correspondents’ Club of Japan Speech Announcement, Japanese Asahi Shimbun/Newspaper coverage referred to in Part 2 of this book, ‘Observations and Key Points’, and other Japanese magazine media coverage, and Japanese language materials, that introduce TMT for Japanese readers. More on the 16 Step Thomas J. Nevins Seminar Trainings is in English at the end of Part 9. The 45 key words with insights from great thinkers and achievers make up the 45 chapter titles of Mr. Nevins partially bilingual book, ‘Know Your Own Bone’, to help us and those around us lead happier and more fulfilled lives.
1. Announcement of Speech at The Foreign Correspondents’ Club of Japan on April 2,
2002.
605
2. Article in Asahi Newspaper on April 13, 2002.
606
3. More detail on above speech as written by Thomas J. Nevins
607
4. Japanese language introduction to Mr. Nevins “Sixteen Steps” seminar training
program. (Organized for single corporations, not open, public seminars)
608
5. Japanese language overview of TMT’s business
610
6. Japanese article originally appearing in Venture Link magazine
615
7. Japanese article from TRENDS magazine
620